AC 3.3 Explain the skills required for effective grievance and discipline-handling procedures.

If a manager isn’t careful, grievances can spiral out of control if they are not dealt with constructively. It is preferable to acknowledge that there is an issue within the company than to ignore the fact that workers are dissatisfied or unhappy with their work (Joyce et al., 2020). One employee’s grievance can turn into two or more if a manager doesn’t take it seriously, leading to a chain reaction of complaints. The rumours of strikes at Makite solutions stemmed from employees’ perceptions that their complaints had not been acknowledged or taken seriously. To effectively handle grievances, a manager must possess strong listening skills. Finding a solution is nearly impossible if a manager does not listen to the employee’s complaints. Hence, they should have the ability to listen without bias, even to those whose views differ from theirs. They should also show an understanding of the company’s needs in relation to the employee’s complaints. Finally, they must have the ability to speak clearly and honestly with others without demeaning or disparaging the other person, which is essential.