AC 3.2 Analyse Key Causes of Employee Grievances

Employees face various situations at work that make them unhappy and dissatisfied. Any concern that is not addressed or addressed promptly grows into a grievance, especially employees feel unheard or ignored. Various situations can result in a grievance, from a hostile work atmosphere to bullying. Bridging informal psychological contracts has been a common cause of job grievances. A study conducted by (Baillien et al., 2018) highlighted that occurrences of manager-instigated workplace bullying tend to rise during times of organisational transformation. The study indicated that this sense of increased bullying was primarily attributable to the fact that organisational change typically produces breaches in the psychological contract (Baillien et al., 2018). Depending on the manager, employees may be required to work varying hours or different methods. The psychological contract is breached since an expectation regarding behavior and what one can and cannot do alters. Employee grievances can be grouped as follows

Poor working conditions: A negative work environment can have a negative impact on an employee’s happiness and productivity. Another major cause of employee dissatisfaction is the lack of suitable equipment, tools, and safety gear.

Inconsistent wages and salaries; Grievances are likely to occur if employees are not adequately compensated for their efforts. Employees who feel undervalued may complain if their pay isn’t equivalent to that of their peers (Joyce et al., 2020).

Discrimination: Organisational personnel may express their discontent if they perceive unfairness in the workplace, such as when promotions are based on gender or race rather than merit.