Organisations should effectively handle grievances to avoid facing adverse effects from not doing so. They can consider the following skills for effective grievance and discipline-handling procedures;

Active listening

Active listening is an essential skill for effective grievance and discipline handling procedures. It encompasses actively engaging the individuals talking with openness and empathy. It focuses on giving the speaker full attention, maintaining eye contact and applying body language to demonstrate interest. Active listeners strive to understand the speaker’s presentation while evading criticism and judgment. Besides, active listening encompasses restating what others say to ensure that all parties clearly understand the situation (Folger, Poole and Stutman, 2020). This assists in creating a trusting atmosphere and is advantageous in addressing grievances and disagreements. It can also assist in creating an understanding and safety sense in the organisation, decreasing the potential conflict. Furthermore, active listening assists in building a respectful and constructive association between the involved parties. It is a vital skill to possess when addressing grievances and disciplinary matters since it fosters a constructive conversation, promotes resolution and understanding and builds trust between all the involved parties.

Questioning

It is a critical skill for effective discipline handling and grievance procedures. Through questioning, managers could acquire a deeper understanding of the employee’s situation and grievances. It permits the manager to access the root of the concern and come up with available solutions to deal with the challenges. Additionally, questioning permits the manager to test the employee’s understanding of the circumstance and the recommended solution (Folger, Poole and Stutman, 2020). This ensures that the manager arrives at informed decisions as they consider the disciplinary action. Moreover, questioning could assist the manager in remaining impartial since they are not taking the employee’s word as a fact. This assists in ensuring that organisations take just and fair actions. Hence, all managers should possess and apply questioning skills when effectively dealing with grievances and disciplinary handling processes since they will better understand the situation before making informed decisions.

Investigation

Investigation is a vital skill for effective and discipline-handling processes. It encompasses collecting evidence and information to determine the situation’s facts. An investigator should be able to pose appropriate queries, remain impartial and evaluate witnesses’ credibility. Additionally, they must be able to document and analyse the facts to arrive at a proper conclusion (Folger, Poole and Stutman, 2020). Investigation is a vital section of any grievance and discipline-handling procedure as it permits organisations to embrace proper action and make informed decisions.

Reference

Folger, J.P., Poole, M.S. and Stutman, R.K., 2021. Working through conflict: Strategies for relationships, groups, and organizations. Routledge. Retrieved 20, January 2023, from https://www.taylorfrancis.com/books/mono/10.4324/9781003027232/working- conflict-joseph-folger-marshall-scott-poole-randall-stutman