Discuss Human Resources Service Delivery Model
The human resources (HR) service delivery model is a balanced approach that describes how HR functions and processes are provided to employees in an organization. This model defines how HR products are offered, delivered, and managed to help achieve the goals and objectives of the organization. It is an important component of HR strategy because it assists organizations in aligning HR services with their business needs and increasing the efficiency and effectiveness of HR service delivery (Corona,2022). The following elements are typically included in the HR service delivery model:
HR service design: The HR department designs and implements HR services that are aligned with the organization’s goals and objectives based on an assessment of HR needs (Harrop, 2017).
Continuous enhancement: The HR department makes decisions based on the results of monitoring and evaluation.
HR services delivery: They are delivered to employees through a variety of channels, including HR portals, self-service tools, and HR call centers (Harrop,2017).
HR service monitoring and evaluation: HR department constantly monitors and evaluates the HR service delivery process to ensure its effectiveness, efficiency, and meets the needs of employees.
HR needs assessment: Entails assessing the organization’s current HR service delivery processes, identifying areas which can be improved, and determining the changes that are needed to support the organization’s goals and objectives (Harrop, 2017).
Examples of HR service delivery models:
HR service delivery model that is more centralized
HR services are highly centralized and delivered through a centralized HR department in this model. This model is appropriate for organizations with a large number of workers that need to standardize their HR processes (Harrop, 2017).
HR service delivery model that is decentralized
HR services are decentralized in this model and delivered by HR representatives who work in various departments throughout the organization. This model is appropriate for organizations with a decentralized structure that require HR services to be tailored to the particular needs of different departments (Harrop, 2017).
HR service delivery model that is outsourced
In this model, HR services are outsourced to a third-party provider. This model is suitable for organizations that lack the resources or expertise to deliver HR services within the organisation (Harrop,2017)
References
Corona, K., 2022, HR Service Delivery: Definition & Examples | Pipefy. Available at: https://www.pipefy.com/blog/hr-service-delivery/.
Harrop, J. J. (2017). Assessment and recommendations for effective HR service delivery model implementation for organizations. Middle East Journal of Business, 12(1), 23-27.
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