AC 2.3 Examples of how you have recognised and accepted your own mistakes, and how you have recognised others’ mistakes whilst showing them empathy. (Approximately 300 words)

When I was still new at my position in my current organisation. I encountered a rather heated disagreement between two employees which escalated very quickly to becoming physical and eventually resulted in a medical emergency. As the HR I was tasked with finding the root cause of the problem before carrying out a conflict resolution procedure. However, before listening to both sides of the story to a make critical and informed decision I was quick to dismiss one employee giving him a 2 weeks unpaid suspension. The employee furious for the unfair dismissal threatened to sue the firm. Luckily the matter was handled quickly before it escalated to a lawsuit. I was mandated to carry out a serious investigation on the matter where I discovered the employee was only a victim of bullying because he recently received a promotion that the other employee was eyeing. I apologised and called off the suspension immediately. I learned a very important lessons on the purpose of conducting investigations and employing critical thinking prior to making serious decisions that will impact others.

One employee was consistently coming late to work and despite receiving several warning she would not change her habit. Since the warning has become many I decided to call her to the office to have a face-to-face conversation. Although she insisted that everything was okay I pursued further informing her that anything she brought forward would not be held against her. She opened up that her daughter was sick and her salary was not enough to cover both their basic needs and hospital bills for the company insurance did not cover everything. She had requested her line manager for extra shifts but her request was ignored hence she was forced to look for a night job hence why she is always late to work. Although it was her mistake I felt the organisation was partly to blame and hence went through the right channels to help her.